FAQs

If your package has been opened/tampered and the products inside look like they have been tampered with, PLEASE DO NOT ACCEPT the shipment. In this case, please call us at Customer Service on +918169352474 or email us at support@TrendOye.com.

No, There is no shipping charges. However, if the product has been shipped which is undelivered, then product will returned to us. And if you want us to re-ship the product to you, there will be an extra charge of ₹ 75 (for small packages) or Rs.100 (for big packages), basis your delivery location/city. Depending upon the delivery location/city of the customer it may vary slightly which will be informed to you accordingly.

If the payment is approved, your order will be placed. It has never happened that a customer is charged, and the order isn’t processed. However, if it happens please contact our customer support and confirm your details & order, we will happy to help you.

You can select from any of the following payment options: • Credit Card • Debit Card • Cash on Delivery – COD (Considering your safety, currently due to COVID-19 our logistics parnters have suspended COD’s pick up.) • Bank Transfer (For bank transfer details, kindly refer to the payments policy page) • UPI • Wallets (Via payment gateway service provider, wallet options are depending upon the serviceability of payment gateway) If these don’t work for you, you can get in touch with our customer support at +918169352474 or support@TrendOye.com.com

Unfortunately if you have received an incorrect product we apologize for the same. Please email us at support@TrendOye.com along with the images of the product, or alternatively you can contact our Customer Support on +918169352474 who will guide you the return process. Post that we will immediately arrange a pick up and re-ship the correct order.

We have a 7 day free return/exchange policy from the date of delivery. You should keep the item in original packaging and not use it if you do not like. Any used products will not be taken back.

In order to return the product you can access and fill the easy RETURNS & EXCHANGE FORM or you can also access to RETURNS & EXCHANGE - PICK UP REQUEST (2X FASTER), both mentioned at the bottom of the homepage or alternatively you can also call us on +91-816-935-2474 and our returns team will help you with the procedure to get the items/product back to us. Once we receive the package/items/products, after checking & verifying the same we will exchange the products (if you wish to exchange) or email you the store credit/voucher/gift card to purchase any other product from the website. It takes 5-7 business days to complete the process of refund. Also, the exchange will be done only once against a particular product and after that no exchange or return can be done against the same product.

Shipping charge in any case is non-refundable.

No, we issue Gift Card/Store Credit which can be used for any future purchases. Cash refund is only given (post checking & verification) if the product received is in damaged condition.

If the item is out of stock when you try to order then the website will let you know during order processing. In some cases of error if there is wrong order placed, then you will be informed as soon as possible if the item is out of stock.

Yes you can cancel the order within 24 hours of your order. We normally ship in stock items the same day. Hence, please inform as soon as possible. If the item is shipped we will not be able to process the cancellation request.

Yes you can. Please inform us within 24 hours in such cases. You can mail us at support@trendoye.com or call us at +91-8169352474. After 24 hours we can't change the shipping address as the orders would have been shipped by that time. However for any reason, the orders have not been processed & shipped, we will be more that happy to help you.

We are based in Mumbai/Thane and any shipments outside India we do not take it back. We can consider exchanging if the customer ships it back. Cost of reverse shipment will not be beared by the company.

All our products are authentic and sourced directly from the vendors. In case you received a damaged product we will give full refund. There is no extra warranty associated with the products. If there is any it will be mentioned on the product page.

We do not exchange / refund sale items.

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