PAYMENT & REFUND POLICY

Payment

At TrendOye, our aim is to make shopping convenient for our customers, which is why we offer a range of payment options. Shopping at TrendOye is completely safe

Credit Cards or Debit Card

We accept MasterCard, VISA, Rupay Cards

Net Banking / Debit Card

We support net banking with most of the Private & National Bank and Others.

UPI Payments: We Accept UPI Payments

Wallets: We Accept Most Of The Wallets (Wallets payments depends upon the serviceability of the payment gateway provider, which you will able to explore post checkout.) 

Cash On Delivery

Customers can pay for their purchase on delivery of the ordered products.

Direct Deposit in Bank

If none of the payment options mentioned above are working for you, you can also pay via direct bank transfer. In this scenario, you can get in touch with us on support@trendoye.com and we will help you with the account details, which will enable you to remit the payment. Payment via direct bank account transfer must be paid within 3 days upon order placement. Once paid, you can inform customer service with payment details, so that we can ship your order.

Safe Shopping:

We have taken several steps to ensure that payments made on TrendOye are safe and secure. At no point will anyone from TrendOye ask you to share your Credit Card, Bank Account or TrendOye My Account details via email or call. We request that you do not share these details with anyone under any circumstances.

Prepaid Payment For Product/s Ordered Equal To Or Above ₹10,000/- :

Any product or the combination of products for which the order value is equal to or above ₹10,000/-, required to be in prepaid.

However, if you have ordered the product out of unawareness of this prepaid policy, and you have missed to make the payment then, after receiving the order our customer service team will contact you to help you on making the payment by sharing the payment link to you. Or as the case may be which will be at the discretion of TrendOye management.

Categories/Products/Gift-Cards Which Are Not Eligible For Payment-On-Delivery Via. Any Mode:

There are few categories/products like Lehenga's, Bulk-Made-To-Order, Gift-Cards which is not eligible for Payment-On-Delivery on any mode as of now, and the same needs to be prepaid. In the case of gift-card it is delivered via. e-mail. Also there is no exchange, returns & refunds on Bulk-Made-To Order, Lehenga/Lehenga Choli Set, unless there is any defect, which will be verified upon checking the unpacking/unboxing video which we will receive from your end with the details mentioned below.

However, if you have ordered the product and you have missed to make the payment then, after receiving the order our customer service team will contact you to help you on making the payment by sharing the payment link to you.

Un-packing Video Mandatory For All The Products Received In Order To Claim Refund/Exchange:

The video of unpacking of lehenga & all the products is mandatory, without which no refund/exchange claims will be accepted. After unpacking, kindly continue the unpacking video and open the product and take the camera over the entire product from all the sides, need not to be too close to the product else it will be blur, you can maintain a reasonable distance while taking the video in such a manner that the fabric of the product is visible.

In case of any defect, you can notify us during taking the video itself. After taking the video any kind of claim for the reason of defect will not be entertained, and there will be no refunds/exchange.

In the event of any returns/exchange/cancellation where the refund (via store credit/digital fund transfer/cash transfer is applicable, a handling fee & logistic charges (forward + reverse) of ₹ 500/- is deducted from the refund amount, depending upon the weight including volumetric weight of the shipment, if the shipment weight/volumetric is high then handling fee & logistic charges vary proportionally which will be communicated to the customer after ascertaining that and depending upon the scenario/case.

INTERNATIONAL PAYMENT & REFUND POLICY: (USA, UK, CANADA, UAE, AUSTRALIA & OTHER SUB-CONTINENT & COUNTRIES)

For all international orders/shipments, the payment needs to be in PREPAID MODE.

For International orders & shipment from India, we do not pick up in case of any returns. Customer has to return it at his/her own expense. Once we receive the product, after successful checking & verification of the product we will send the store credit voucher to make another purchase. There are no bank/cash/digital payment, refunds against international orders from India. Shipping charges are non-refundable.